700gsm egyptian cotton ice towel

100% Egyptian cotton with a lavish 700gsm

Always wash before first use to allow each towel to achieve maximum absorbency and remove any loose cottons and pile.
If cottons come loose or ‘pulls’ simply cut them down to level the rest of the towel, this in no way impacts the quality of the towel.
Always wash white towels on a white wash.
Avoid using a fabric conditioner as this reduces absorbency.
Never use bleach on a towel.
Tumble dry with dryer balls to help aerate the material.
Please note, whilst these instructions are accurate always check individual labels and care instructions on each towel.

PRODUCTS

Our products are hand made by specialised  artisans.  Due to this hand made production there could be tiny difference between one design and the other.

PRODUCT COLOR

We have put all our effort to make sure that the colours shown in the website are as accurate as possible. Unfortunately, we cannot confirm that the color shown in your screen is exactly as the one in reality. If you have any queries regarding the color of your order, please contact us to the following e-mail: info@losencajeros.com before ordering.

DELIVERY

Once your order has been elaborated (30-60 days), it will arrive at your home in about seven working days (national or international deliveries).
All our deliveries are done by our courier. The cost of the delivery varies depending on the purchase destiny. You will get informed of the fare once you do your check out and they are based on the place of  destiny.

REFUND

The following products do not admit refund or return:
1. “Final Sale” products
2. Articles without their original packaging.
3. Personalised items.

We would only accept returns in case of a damaged design or if the product sent is mistaken.

The client has seven working days since the date of reception to return a product.
The first step, is to contact us in the following e-mail: info@losencajeros.com and we will give you the address to send the products. The garments have to be in the exact same condition as they were delivered to you with they original packaging.
We will send the delivery company to the address requested to pick it up.

If it is a damaged, faulty or mistaken product, Los Encajeros will refund the total amount.

The total amount refund will be made only if it was made in the same payment support and within ten working days since the product has been received by us.